Refund policy
Return & Exchange Policy
At Zuroki, we maintain strict quality control to ensure every product meets our standards. To keep our process transparent and fair, please read our exchange policy carefully.
Exchange Policy (3 Days Only)
We offer exchanges only in the case of defective, damaged, or incorrect products. Customers must request an exchange within 3 days of receiving the order.
To be eligible for an exchange, the item must:
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Be unused and unworn
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Have all original tags attached
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Be in its original packaging
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Include proof of purchase
Mandatory Unboxing Video
Customers must record a clear unboxing video while opening the package. This video is required as proof if the item is damaged, defective, or incorrect. Without a valid unboxing video, exchange requests will not be accepted.
No Exchange on Size Issues
Please check our size chart carefully before placing an order. We do not provide exchanges or returns for size-related issues.
No Returns / Refunds
We do not offer returns or refunds under any circumstances. Only exchanges for damaged or incorrect products are allowed within the stated time frame.
How to Request an Exchange
To request an exchange, contact us within 3 days of delivery at:
Include the following details:
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Order number
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Clear photos of the product
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Unboxing video
Once your request is reviewed and approved, we will provide instructions for the exchange process.
Late Requests
Exchange requests made after 3 days of delivery will not be accepted.